If your application/software you want to use with the Multimedia Controller is not on the list in the driver, you can add this yourself.

We have created a video(both for Windows/Mac), showing you how to do this. Please take a look:

Windows: Add new application/software

Mac: Add new application/software

If your issue persist, please contact our support. You can submit a ticket right here.

We always recommend that you install our driver. Here is a link for the driver.

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If you need new labels for your shuttle, you can download them here

You can customize the settings of the application/software you intend to use with the Multimedia Controller.

We have created a video, demonstrating how to do this. Please check one of the following videos:

Windows:

Create settings, Windows

Mac:

Create settings, Mac

We always recommend that you install our driver. Here is a link for the driver.

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If your customization of the device is not working, we recommend you delete the settings file on your PC manually, to make sure this is not damaged/corrupted.

Windows:

Go to your local files of the driver.

The default path is: C:\ProgramData\Contour Design

In this folder, you should see a .pref file called "CDIShuttle.pref".

This .pref file contains all your customized settings in the driver.
If you already created a lot of customizations, please make sure to save a backup of this file(export settings).

Please delete this file.

The next time you reboot your system, the driver will recreate this file. In this way, we can make sure that the settingsfile for the driver is not damaged/corrupted.

If your device is still not woring, please submit a ticket to our support.

You can submit a ticket right here.

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There are different ways to troubleshoot, if your device is not recognized in the driver.

Let's start by repairing the driver:

1. Open your Control Panel

2. Hit "Programs & Features.

3. You will now see a list of all the software installed on your PC.

Find the software called "Contour Shuttle", mark it, and then hit "Repair" in the topmenu.

4. A wizard will now open. Please complete the wizard, and reboot your system(the wizard should ask you about this automatically) afterwards.

5. When your system completed the reboot, please check if your device is now visible inside the driver.

Is your device still not recognized? Then you will have to uninstall/install the driver once again.

It might be because the driver's files are damaged or corrupted.

Follow these steps to uninstall/install the driver:

1: Uninstalling the driver

- Open Control Panel

- Open "Programs & Features"

- Find the driver on the apps list

- Hit "Remove"

- Follow the uninstalling-wizard

Reboot your system.

Step 2: Install the driver

To make sure the installation file isn't damaged, please download it once again from our website.

Here is a link for the driver.

- Open the installationfile

- Go throug the installation wizard

Reboot your system.

If your device is still not being recognized by the driver, you will have to delete the .pref file(this is the file that saves all your customized settings in the driver) manually on your PC:

Windows:

Go to your local files of the driver. The default path is : C:\ProgramData\Contour DesignIn this folder, you should see a .pref file called "CDIShuttle.pref". This .pref file contains all your customized settings in the driver.If you already created a lot of customizations, please make sure to save a backup of this file(export settings).Please delete this file.The next time you reboot your system, the driver will recreate this file. In this way, we can make sure that the settingsfile for the driver is not damaged/corrupted.If your device is still not being recognized in the driver, please submit a ticket to our support.You can submit a ticket right here.

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You have the option to export/import the settings you've configured for the device using our driver:

Windows: Download here:  Windows

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller Control Panel and click the Options button

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file

7. Click the Open button on the screen

8. Click the Apply button on the screen (very important)

Mac v3 Driver : Download here:  Mac

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller app and click the Settings Management Tools button (Bottom-left corner of Multimedia Controller App window)

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file (settings file will have the .multimediacontrollerSettings tag, for example Final Cut Pro X.multimediacontrollerSettings).

7. Click the Open button on the screen

Mac v2.2 and earlier driver : Download here:  Mac

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller Control Panel and click the Options button

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file

7. Click the Open button on the screen

We always recommend that you install our driver. Here is a link for the driver.

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If your device is physically damaged and the warranty is still active, please contact our support.

You can submit a ticket right here.

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If you suspect your product to be damaged, there is a couple of ways to check this.

If you are connecting your device to your PC by using a docking station, USB-hub, monitor or similar, please make sure to connect it directly to your PC.

When you have made sure about this, you can now check if your PC recognizes the device.

If you already installed our driver, start by checking if your device is recognized by the driver.

If you haven't installed our driver, there is a different way to check this.

Please go to "Start" and type "Device Manager".

You can now see a list of all the hardware connected to your PC.

Please go to the section "Human Interface Devices".

- If you see your device in here, it means your PC recognizes the device.

- If your PC can't recognize the device, please test it on another PC.

If your device seems completely dead and isn't recognized, please fill out this formular.

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We offer a short list of predefined prgrams that is available with our Media Controller.

Many programs are available with the driver, but doesn't have a predefined settings file.

Here you can find the list of predefined programs for the Media Controller: Windows or Mac

If your program was not on this list, it is possible to create custom settings for almost all programs, so you can use the Media Controller with your desired programs.

Windows: Creating Custom Setting for your Shuttle Pro V2 or Shuttle Xpress Windows - YouTube

Mac: Creating Custom Setting for your Shuttle Pro V2 or Shuttle Xpress (MAC) (youtube.com)

If you have any further questions that cannot be found in the FAQ, feel free to reach out to us via this form: Contact us

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