GENERAL INFORMATION

www.contourdesign.(de, dk, nl, no, se, fi, fr) and contour-design.co.uk (here after “the Website”) is supplied by Contour Design A/S, registered at the following address:

Contour Design A/S
CVR: 27 65 12 40
Nyropsgade 43, 1.
1602 Copenhagen V, Denmark
Telefon: +45 70 27 02 27
Mail: info@contourdesign.com

If you experience any problems with our website or any orders placed on it, please contact our Customer Services department.

Please also contact the Customer Service department if there are any aspects of these Terms and Conditions of Sale that you do not understand. In such instances, please contact the Customer Service department before you start shopping on Contour Designs webshops.

IMPORTANT NOTICE

Please read the Terms and Conditions of Sale thoroughly before ordering any goods from Contour Design.

These Terms and Conditions of Sale apply whenever you order or buy products from Contour Design. The Terms and Conditions of Sale can be updated from time to time (e.g. to reflect changes in technology, our business model, system capacity, or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “you're” means you as the user of this website; any reference to “we”, “us” or “our” means Contour Design A/S.

If you do not accept the Conditions, you cannot order or buy goods from our website.

You are entitled to withdraw from this agreement without reason within 14 days of the day you or a specified third party (excluding the carrier) physically receives the goods.
The rules of the Danish Sale of Goods Act pertain to your purchase, which means that there are mandatory contractual guarantees for the products.

ORDERING

Orders can only be placed via Contour Designs webshops. We do not accept orders sent via e-mail.

Our online store is open 24 hours a day but may be closed occasionally for maintenance; we try to perform such maintenance during the night whenever possible.

An order placed on a public holiday will be processed the following weekday.

You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us. If you are under the age of 18, you must have legal grounds for wanting to place an order with us.

We can only execute your order if the delivery address is a private or business address in one of the countries listed under Deliveries -> We ship to.

We reserve the right to cancel purchases in one of the following situations without accepting liability for compensation or other expenses:

• Your payment details are incorrect and cannot be verified.
• Your order is placed to commit fraud, etc., or in connection with a criminal act or other illegal activity.
• An unexpected error occurs on contourdesign.(de, dk, nl, no, se, fi, fr) or contour-design.co,uk, e.g. payment error or similar.
• We have reason to believe that you are under 18.
  
  

AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?

Before making payment, you can revise the details you have entered, including delivery and billing addresses, or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. By proceeding, you enter into a purchase contract. Refer to 'Right to Cancel' for more details.

Please contact our Customer Service department if you make a mistake when placing an order – they are here to help!

After entering the contract, the rules on the Right to Cancel apply; please see below.

CONTRACT LANGUAGE

A contract to buy is in English.

PROTECTION AGAINST FRAUD

To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.

FORMS OF PAYMENT

We accept the following forms of payment:

• American Express.
• Diners Club.

If paying by credit card, you will be asked to enter its CVV. You will find the three digits of the CVV on the back of your card, usually on the right-hand side. The CVV is needed to execute payment and to maintain a high level of security. Other, similar security precautions may also be in place.

PAYMENT PROCEDURE

When your goods leave our warehouse for delivery, your payment will be debited from the payment service you use.

PRICES

All prices stated for goods, delivery and other items include taxes, VAT, and duties.

Costs for delivery, freight, or carriage can vary and are added to each order. Delivery costs are stated on a separate line of our payment page and as a part of the total amount that you pay.

CURRENCY

Prices on our website are shown in the currency of your country. Please use the “Select country” function at the bottom of the site if you want to change your choice of country. Your delivery address determines in which currency you will be debited.

Please note that changing the country to which delivery will be made can influence price and delivery costs.

DELIVERY

We ship to:

Europe - excluding Ukraine, Russia, and Andorra, as well as all islands outside the mainland.

TERMS OF DELIVERY

Goods will be delivered to the delivery address stated when placing the order. We only deliver to private and business addresses.

Your goods will be delivered on a weekday i.e., Monday to Friday. The delivery date depends on which country the goods are shipped to, and which carrier is used.

Goods have to be signed for upon delivery. The person signing for the goods does not necessarily have to be you, although this is dependent on which courier service you use. Anyone at the delivery address (e.g. a family member, a friend, a receptionist, etc.) can sign for delivery with a binding effect on you.

Please note that you bear any risk for the goods after delivery. If the packaging looks damaged, you should refuse delivery. If you want to complain about any defects or deficiencies, you must inform us. Read more under “Defective and incorrect products”.

FREE SHIPPING

If you order goods worth more than EUR 100 depending on the currency chosen, we offer you free shipping on this order.

HANDLING FEE

A handling fee will be added to your bill to cover order processing and shipping.

RIGHT TO CANCEL

You can withdraw from the contract to purchase without giving any reason within 14 days.

The right to cancel expires 14 days after the day you or anyone you have designated (excluding the carrier) physically receives the goods.

To cancel your order, just let us know (check Contact Details). You can do this by sending a clear message, like an email, telling us you want to cancel.

The right to cancel is observed if you notify us that you are exercising it before the deadline to do so expires.

CONSEQUENCES OF CANCELLATION

If you decide to cancel your order, we'll provide a refund, which will also cover the delivery costs if you return the entire order (excluding extra costs arising from your decision to use a form of delivery other than the cheapest for standard delivery that we offer). The refund will be made using the same means of payment you used for the original transaction. You will pay all costs related to returning the goods, but will not be charged any form of fee as a result of the refund.

We will withhold the refund until we have received the goods or you have provided proof that you have returned them, whichever is the earliest.

You should return the goods without unnecessary delay and no later than 14 days from the date on which you informed us that you want to exercise your right of cancellation. We deem the deadline to be observed if you return the goods to us within 14 days. We recommend that you save your receipt as proof that you have delivered the goods to the postal service/carrier.

FAULTY OR INCORRECT GOODS

If something's wrong with your order or we sent the wrong items, contact our Customer Service to fix it. If you find a problem when getting the delivery, just say no to it.

FORCE MAJEURE

We cannot be held liable for delays or failure to fulfill our obligations by the conditions if such delay or failure to fulfill is caused by events beyond our reasonable control.

CONTRACTUAL COMPLETENESS

These conditions represent the complete terms and conditions governing the contract between us.

INVALIDITY

If one or more of the terms or conditions within this agreement are declared wholly or partially invalid, the remaining terms and conditions shall continue to apply.

ASSIGNMENT

We are entitled to assign our rights and undertakings by this contract with you to a third party. The assignment is naturally contingent on the standard of the service you receive being maintained. We will notify you in the event of such an assignment. By accepting these terms and conditions, you consent to such a possible assignment. You also accept that from the time at which we notify you of the assignment, your rights can only be exercised with the third party in question.

PERSONAL DATA PROTECTION

We keep your data confidential. Please read the section on our Privacy Policy, which tells you how we use the personal data you give us during the ordering procedure and your use of the website in general.

COMPLAINTS PROCEDURE

You are of course always welcome to contact our Customer Service department if you have any complaints concerning a product bought from us. The Customer Service department can be contacted by telephone and e-mail. You can find contact details under “Contacts us”.

You can also submit a complaint about a product bought from us to the Danish Competition and Consumer Authority’s Centre for Complaint Resolution, located at Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can also complain to the Centre via WWW.FORBRUG.DK.

You can also use the EU Commission’s online complaints portal when submitting a complaint, which may be particularly relevant if you live in another EU country. You can submit a complaint using the following link: HTTP://EC.EUROPA.EU/ODR. When doing so, you must state our e-mail address info@contour-design.com.

If we cannot reach a joint solution through the Centre for Complaint Resolution, you can go to the Forbrugerklagenævnet (Danish Consumer Complaints Board).

Click on the link to submit an online complaint to the Board: HTTPS://MINSAG.FORBRUG.DK/FKVWEB/CHECKCOMPLAINTSTART.ASPX

GOVERNING LAW AND JURISDICTION

Any contract between us under these Conditions is subject to Danish law. Any dispute arising that is linked to such a contract, including the existence or validity of the contract, must be brought before a competent court in Denmark.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@contourdesign.com.