Frequently Asked Questions

Unimouse

Change speed

You can change the cursor speed on the Unimouse, both physically on the mouse, and in the driver.

This shows where you physically can change the speed, and which settings you can choose between:

As mentioned, you can also do this inside the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

I have a new unimouse and I cannot see battery level

If you have previously had a Unimouse, and have been used to pressing commands on the buttons to see battery level - this manual feature was removed on the latest version.

Then how do you see it?

  1. You can see the battery level when ever you turn the device on - when turned on, the LED lights will show battery level before turning off.
  2. You can see the battery level at all times inside the newest driver, starting from version 3.2.0 on PC, or 6.1.X on Mac OS.

No movement/function

If your mouse stopped to work/move, you might have to re-pair the device with the USB-receiver.

It could also be because the battery of the mouse that is too low. Remember to charge the Unimouse once in a while.

The charging cable looks like this:

Pairing

If your Unimouse lost the connection to the USB-receiver, you have to re-pair the device once again.

You can also check this picture from the manual, that shows you how to re-pair:

Parring with new USB-C version.

USB dongle connection guide:

-Unplug the USB dongle from the computer and plug it back in.Important: The dongle must be connected directly to the computer, not via a docking station or similar.

-Hold the Unimouse very close to the USB dongle.-Press and hold the cursor speed button (the oval button).-While holding down the cursor speed button, press the right button twice.-Then release the oval cursor speed button.

If you still experience problems, try this alternative method:-Repeat steps 1-3 as above.-While holding down the cursor speed button, press the right button 3 times instead of 2 times.-Then release the oval cursor speed button.

Bluetooth connection instructions:

Turn on the Unimouse - Hold down the oval cursor speed button-While holding down the button, press the left button 2 times-Then release the oval button.-If this does not work, try the following:-Hold down the oval cursor speed button-While holding down the butoon, press the left button 3 times

If the connection is still not successful:-Open Bluetooth settings on your computer-Do a new search for devices-Select Unimouse when it appears

Scroll speed

You can adjust the scroll wheel lines (speed), inside the driver. Furthermore, you can invert the scroll as well.

Here is a picture from the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

Scroll wheel issues

If you experience issues(erratic behavior) with your scroll wheel, we recommend you to try and clean the device.

We recommend the following technique, as shown in the video below:

If your issue persists, you will have to submit a ticket to our support.

Here is a link for the formular

Thumb rest broken

If you thumb rest is broken, and the warranty is still active, you will have to submit a ticket to our support.

Here is a link for the formular to fill out

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